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A dynamic tool for dynamic businesses
Alcatel OmniPCX Enterprise
IMAGINE.
Imagine a communications system that could raise the productivity of everyone in your company, whether they’re working on your premises, on the road, or even from home. Imagine a communications system with built-in customer care, enabling you to treat your customers as kings—and helping to grow your business. Imagine a communications system so easy to manage you could free up resources for your core business and still stay flexible, making changes as your business dictates. Imagine an open, modular, and standards-based communications system running on future-oriented software that would fit smoothly into your current IT set-up. Imagine a flexible, client-server communications system that allowed you to adjust your structure on the fly.
IT’S A REALITY.
It’s called the Alcatel OmniPCX Enterprise, the world’s most advanced, future-proof communications system.
The Alcatel OmniPCX Enterprise is a dynamic communications system for the dynamic enterprise.
And it doesn’t cost you an arm and a leg, because you pay as you grow.
You take care of your business. With the Alcatel OmniPCX Enterprise, you are in safe hands.
Get the best from your people
You want your staff to get things done, to be on the ball when a customer comes on line. Give them the right tools. The Alcatel ReflexesTM phones offer a wealth of features to simplify communication and empower your people. And the intuitive user interface guides users through each feature—no wasted time looking up operating instructions.
With the Alcatel ReflexesTM, you make a call simply by keying in the name on the phone’s keyboard. No more digging through phone books; enter the name, the system does the rest. And the ReflexesTM range of analog and digital handsets has been supplemented by the e-ReflexesTM. Feature rich like their siblings, they will hook straight into your enterprise IP network, offering multimedia communication capability without compromising on voice quality. Then there’s the huge power of the PC telephony applications. The Alcatel OmniPCX Enterprise integrates your telephone into your PC environment, giving users full access to all telephony features on their PCs—multi-party communication, manager/assistant team, group telephony, and more. Plus, the PC telephony application inter-operates seamlessly with your other business applications such as Lotus Notes, Outlook, and the Microsoft Office suite. With the new IP Soft phone on your PC, you have a full client-based and Web-based telephony application automating combined voice and data communication through the latest Internet technology. It makes group and team working across sites a way of life and reduces your network costs. Productivity also gets a boost from the mobility applications embedded in the Alcatel OmniPCX Enterprise. When your people are on the move, they need the same communications facilities they have at the office. That’s why Alcatel has put together a complete package of mobility solutions for staff:
• Moving around the business, at a single site
• Visiting customers
• On the road
• Working from home.
They can take calls while away from their desks; on-site cellular telephony is fully integrated in the Alcatel OmniPCX Enterprise, with all the features of a fixed phone. They can have calls routed to their off-site cellular phone; they also have access to voice-mail, fax-mail, e-mail, and Web-based applications. They can check their e-mail from a hotel room or browse the Internet at the airport and make efficient communication calls simultaneously from their PC using a single connection—leveraging your company’s IP LAN and Adaptive Routing to minimize connection costs. And people working from home can operate efficiently with all the voice and data services and databases they would have in the office. So mobile people are fully integrated into your company’s workflow. Business doesn’t stop because people are away from their desks. And all the applications and features can be distributed. In a dynamic enterprise, people often move between offices or sites. With the Alcatel OmniPCX Enterprise, they keep their familiar environment and are operational immediately. Grow your business by building customer loyalty Yes, the Alcatel OmniPCX Enterprise helps you do that, too.
Because looking after customers—current and new ones—is serious business, Alcatel has built into the Alcatel OmniPCX Enterprise a powerful application to allow you to quickly deploy a contact center. But you don’t necessarily need a headcount-intensive structure. Maybe half a dozen people would lighten the load. Or perhaps an ‘informal’ contact center is what you need, as more and more of your employees are in direct touch with customers. The power of the Alcatel OmniPCX Enterprise contact center solution lies in its flexibility. When there’s a rush of activity, any employee—at any of your company locations—can hook into the contact center and then sign out again when the peak is over. This is possible thanks to the easy-to-use agent interface; no long learning curve here—all the necessary information is available on screen at a glance. Plus, there’s an embedded and easily manageable greeting application to fit any contact center dimension. So even a non-expert can be up and running in no time.
Customer care is now a reality both externally as well as internally. For example, it is easy to build “helpdesk” services that bring customer services to the Company.
With an eye to getting the most out of your resources, the Alcatel OmniPCX Enterprise comes with a contact center supervisor application. It is designed for ease of use in any configuration, complete with icons, guide summaries, and all the necessary information just a few clicks away. Easy to adapt When the market changes gear, you have to be able to adapt. You need to change your organization, move people, re-dimension your sites, set up a new site… Sometimes a communication system can be a constraint. Not so the Alcatel OmniPCX Enterprise. That’s because it is IP-based. With its media-independence, you can change from a traditional infrastructure to IP whenever it makes sense for your business—and without missing a beat.
IP to the desktop and between locations makes deployment fast and easy (as well as optimizing network usage). So, when your LAN is ready, so are the telephones. The same is true for the contact center agent. And that means you are in business, talking to customers without having to install special cabling or bring in manpower to get a new site or new users up and running. In addition, the Alcatel OmniPCX Enterprise is modular in design. That means you can pace your communication system evolution in synch with the dynamics of your business. With the result that you can combine your traditional installation with the latest IP technology and still benefit from all the features of the Alcatel OmniPCX Enterprise.
No upheavals for your end users—they use familiar handsets offering the same user interface and the same applications, upgrading to a full-fledged, future-oriented client-server architecture as your needs dictate. And no change for management, either, since the same management tools are used. Seamless integration The Alcatel OmniPCX Enterprise is not a proprietary systems-based solution like other PBXs. On the contrary, it is an open, standards-based, and modular corporate communication system.
And that brings you all kinds of advantages. The Alcatel OmniPCX Enterprise supports all IP standards. Consequently, it will run on any kind of current or future network infrastructure. If you want a solution that will be with you for the long haul and will adjust to your changing requirements, you need look no further. The Alcatel OmniPCX Enterprise also runs on Linux, the operating system that has been chosen by all major suppliers. Linux is reliable, open, and dynamic; it is constantly being enhanced and updated with new facilities and new functions. And importantly, Linux will fit snugly into your IT infrastructure. Seamless integration also comes from the fact that the powerful Soft phone application, offering multimedia communication on a PC, runs on a Web browser or an Alcatel 4980 integrated in Lotus Notes and Microsoft Outlook, as well as the full Microsoft Office suite.
All this brings you two key benefits. You can count on your Alcatel OmniPCX Enterprise to be reliable—redundancy mechanisms help to maximize system uptime. And you can count on it to be secure—safe from abuse, both internally and from outside sources.
With the Alcatel OmniPCX Enterprise, quality is not an option. It’s built in, too.